Privacy Policy

Overview

Queer XYZ ("we", "us", "our") operates queerxyz.com.au. We are committed to protecting your personal information and your right to privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy applies to all information we collect through our website and any related services, sales, or communications.

Information We Collect

When you place an order:

• Name and email address
• Shipping address and phone number
• Payment details (processed and stored securely by Stripe — we never see your full card number)
• Order history and transaction details

When you contact us:

• Name and email address
• The content of your message

Automatically collected:

• IP address and browser type
• Pages visited and time spent on the site
• Referring URL
• Cookie data (see Cookies section below)

How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders and send order confirmations
• Communicate about your order (shipping updates, queries)
• Respond to your enquiries and support requests
• Improve our website and product offerings
• Detect and prevent fraud
• Comply with our legal obligations

We do not use your personal information for automated decision-making or profiling.

Who We Share Your Information With

We do not sell, rent, or trade your personal information. We share data only with trusted third-party service providers who assist us in operating our website and delivering your orders:

• Stripe — payment processing (subject to Stripe's Privacy Policy)
• Australia Post / Couriers — order fulfilment and delivery
• Google Analytics / Site Kit — anonymous website usage statistics
• Hosting Provider — website infrastructure

All third parties are required to keep your information secure and may only use it to perform services for us.

We may disclose your information if required to do so by law or if we believe such action is necessary to comply with a legal obligation, protect the rights or safety of Queer XYZ or others, or investigate fraud.

Cookies

We use cookies — small text files stored on your device — to:

• Maintain your shopping cart session
• Remember your preferences
• Analyse website traffic (via Google Analytics with anonymised IP)

You can control cookies through your browser settings. Disabling cookies may affect functionality (for example, your shopping cart may not persist).

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include:

• SSL/TLS encryption on all data in transit
• Secure, PCI-DSS compliant payment processing via Stripe
• Restricted access to personal data on a need-to-know basis

However, no method of internet transmission or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law (for example, tax records must be kept for at least 5 years). When data is no longer required, it is securely deleted or anonymised.

Your Rights

Under the Australian Privacy Act and Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Correct inaccurate or outdated information
• Request deletion of your data (subject to legal obligations)
• Opt out of marketing communications at any time
• Complain to the Office of the Australian Information Commissioner (OAIC) if you believe we have breached the APPs

To exercise any of these rights, please contact us. We will respond within 30 days.

Children's Privacy

Our website is not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us.

To lodge a complaint with the Australian privacy regulator: Office of the Australian Information Commissioner (OAIC)